REFORM ARC LIMITED (Formerly known as Reliance Asset Reconstruction Company Limited)

RARC Customer service

Customer Service cell

Send an Email at rarc.recovery@rarc.co.in

Wait for 15 working days for response

Level 1: Nodal Officer

Customers can use any of the following options to register their complaint:

Send an Email at rarc.grievance@rarc.co.in

Send a written complaint to the Nodal Officer at

Chief Financial Officer
Nodal Officer
Nodal Officer
REFORM ARC LIMITED (Formerly known as Reliance Asset Reconstruction Company Limited)2
2nd Floor, ICC Chambers-II, Saki Vihar Road, Near MTNL Office, Powai, Mumbai, Maharashtra, 40007

Wait for 15 working days for response

Level 2: Chief Executive Officer

In case there is no response from the company for the level 1 complaint within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may write to the Chief Executive Officer.

Share your grievance with the Chief Executive Officer at

Chief Executive Officer
REFORM ARC LIMITED (Formerly known as Reliance Asset Reconstruction Company Limited)
2nd Floor, ICC Chambers-II, Saki Vihar Road,
Near MTNL Office, Powai, Mumbai, Maharashtra, 400072

Wait for 7 working days for response

RBI

Online grievance at

Portal: https://cms.rbi.org.in
Email ID: crpc@rbi.org.in

Letter / post
Address: Customers Centralized Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017

Flow Chart

Level 1: Nodal Officer

Customers can use any of the following options to register their complaint:

Send an Email at rarc.recovery@rarc.co.in

Send a written complaint to the Nodal Officer at

Chief Financial Officer
Nodal Officer
REFORM ARC LIMITED (Formerly known as Reliance Asset Reconstruction Company Limited)
2nd Floor, ICC Chambers-II, Saki Vihar Road,
Near MTNL Office, Powai, Mumbai, Maharashtra, 400072

Level 1: Nodal Officer

Customers can use any of the following options to register their complaint:

Send an Email at rarc.recovery@rarc.co.in

Send a written complaint to the Nodal Officer at

Chief Financial Officer
Nodal Officer
REFORM ARC LIMITED (Formerly known as Reliance Asset Reconstruction Company Limited)
2nd Floor, ICC Chambers-II, Saki Vihar Road,
Near MTNL Office, Powai, Mumbai, Maharashtra, 400072

Level 2: Chief Executive Officer

In case there is no response from the company for the level 1 complaint within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may write to the Chief Executive Officer.

Share your grievance with the Chief Executive Officer at

Chief Executive Officer
REFORM ARC LIMITED (Formerly known as Reliance Asset Reconstruction Company Limited)
2nd Floor, ICC Chambers-II, Saki Vihar Road,
Near MTNL Office, Powai, Mumbai, Maharashtra, 400072

The company will respond to the above escalation under level 2 within 7 working days.

Level 3: Chief Executive Officer

Complaint to CEO

Or written complaint to;

Chief Executive Officer
REFORM ARC LIMITED (Formerly known as Reliance Asset Reconstruction Company Limited)
2nd Floor, ICC Chambers-II, Saki Vihar Road,
Near MTNL Office, Powai, Mumbai, Maharashtra, 400072

The company will respond to the above escalation under level 2 within 7 working days.

4. Reserve Bank of India’s Integrated Ombudsman Scheme

Customers can also file or lodge their complaints with the RBI’s Ombudsman under the RBI’s Integrated Ombudsman Scheme, 2021.
Click here to read the RBI’s Integrated Ombudsman Scheme, 2021.

RBI’s Ombudsman Contact Details:a

Customers can file their complaints online at RBI’s Ombudsman’s portal or send it through e-mail at their e-mail ID or courier / post / hand deliver to their address as follows:

Online Portal: https://cms.rbi.org.in

Email ID: crpc@rbi.org.in

Address: Customers Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017

CUSTOMER SERVICES

Customer Grievance Redressal

RARC Customer service

Level 1: Nodal Officer

Level 2: Chief Executive Officer

RBI

Level 1: Nodal Officer

Level 1: Nodal Officer

Level 2: Chief Executive Officer

Level 3: Chief Executive Officer

4. Reserve Bank of India’s Integrated Ombudsman Scheme

See Also